Overview
💡This section is only available to the Manager profile and Supervisor Profile💡
The Incident Report section is structured to document and track incidents related to products within the facility:
- Location – The facility or area where the incident occurred
- Date – The date the incident was reported
- Time – The time the incident occurred
- Products Involved – Products affected by the incident
- Products Close Date – Date when the incident was resolved or closed for each product
- Days – Number of days the incident remained open
- Document – Associated reports, forms, or evidence
- View – Option to review incident details
- More – Additional notes or observations
This section centralizes incident records to ensure traceability and effective management.
Why it matters
It ensures incidents are properly documented and resolved, supports product safety and quality, aids in regulatory compliance, and provides a clear record for audits and continuous improvement.
Step-by-step actions
1 — Open the Recall Section
From the left-side dashboard menu, click on the Recall section to access incident-related modules.
2 — Select “Incident Report”
Within the section, select Incident Report to view existing incident records.
3 — Modify or Delete Records
To update an existing incident report, click the green pen icon next to the record.
To delete a record, click the red trash can icon.
4 — Create Incident Report
Click the purple “Create Incident Report” button.
A form will open where you can:
- Select the Date
- Enter the Time
- Select the Location
- Select the Type of Incident
- Select the Type of Non-Conformities
- Select Products Involved
- Enter the Description
- Enter the Investigation / Root Cause
- Enter Corrective Action
- Enter Preventive Action
- Select the Due Date
- Select the Responsible person
- Select the Status
- Enter Comments
- Upload Supporting Documents
Once completed, click Submit to save the incident report.
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