Help Center
How can we help? 👋
FAQs
Frequently Asked Questions
🛰 Is it possible to download NORMEX and use it offline?
📱 What devices can I use with the NORMEX platform?
⌨️ What web browser should I use?
👨🏽💻 How can I contact Technical Support?
👨🏽💻 What are your operating hours?
What are your pricing options?
How to schedule an onboarding
✏️ How do I update or delete a record?
🐞 How do I report a bug?
🗓 Why do I see only records for the past 7 days?
What file types are accepted when uploading your checklis?
📄 How do I download my records?
💾 Is NORMEX a custom-built software?
✏️ How are document versions or revisions tracked in NORMEX?
🌡️ Can we integrate IoT temperature sensors with NORMEX?
🥕 What ingredient categories are available in the Ingredients module?
📲 What Services and Features Does NORMEX Offer?
📺 My screen is not translating automatically. What should I do?
🖇️ How can I share records with a third party (e.g., sanitation logs, inspection reports, or other records)?
📦 What does case weight exactly mean?
📧 If I email NORMEX Support, around how long do they take to reply?
🗣️ How can I set the language to French using Chrome browser on Windows?
🧽 Can you provide an example of how the chemical testing checklist should look like?
🦠 Can you provide an example of how the micro testing checklist should look like?
🤖 Can our AI agent NORMIE escalade a ticket on your behalf?
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