Tier 1

These bugs have the highest priority and prevent you from adding records in NORMEX. It’s usually 48h for our engineers to fix.

In the bug report, you have to select: “I’m totally blocked”

Tier 2

These bugs do not prevent you from adding records in NORMEX but functionalities do not appear the way they should. Annoying 😫…

It’s usually 72h for our engineers to fix. In the bug report, you have to select: “There is a work around for now”.

Tier 3

These could be bugs or just improvements to be made.

It’s usually 1 to 2 weeks for our engineers to fix. In the bug report, you have to select: “Just so you know”